Shipping Policy

Thank you for shopping with WigsByGeneane! We are committed to getting your order to you as quickly as possible. Please read our shipping policy carefully before placing your order.

Processing Time

All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays.

Shipping Time

We guarantee delivery within 3 weeks of your order being placed. Please allow up to 15 business days for your order to arrive after it has been shipped. Shipping times may vary depending on your location and carrier availability.

Shipping Destinations

We currently ship to the United States and Canada. If you are located outside of these regions, please contact us before placing your order.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information. Please allow 24–48 hours for tracking details to update after you receive your shipping confirmation.

Delays

While we do our best to meet our delivery estimates, please note that shipping delays may occasionally occur due to factors outside our control, such as carrier delays, customs processing, or weather conditions. We appreciate your patience in these situations.

Lost or Missing Packages

If your package has not arrived within the guaranteed timeframe, please contact us at wigsbygeneane.com and we will work with you to resolve the issue promptly.